Frequently Asked Questions

HavaJava is the Gulf Coast's Premier & Award Winning Coffee Roaster"

Secure Risk-Free Shopping

Shopping on-line at HavaJavais safe and secure.
For your shopping convenience HavaJava accepts Visa, MasterCard, Discover and American Express.
HavaJava is committed to providing our customers a safe and secure shopping experience on-line. We are currently using the latest technology in security on our server, SSL ( secure socket layer) so you can be assured that any information. transmitted to us is encrypted and secure. Once your order is received none of the information you provided will remain on our web servers. We use the best available technology to keep your private information private. We do not and will not sell the information you provide to us to process your order.

Payment Methods

HavaJava accepts Visa, MasterCard, Discover and American Express.

Ordering & Shipping Information

It is our goal to make your on-line shopping experience as easy and enjoyable as possible. We utilize the United States Postal Service, Priority Mail 2-3 day service, for the majority of our shipping from our Houston roasting facility.

To U.S.A. or Canada

Orders received by 11 am CST will be shipped that same business day. Shipping Rates for all coffee orders are quoted as being shipped within the U.S. or Canada. *Canadian orders will be shipped via USPS only. If you wish expedited delivery to Canada please call or email us as International Orders below.

International Orders

If your order is being shipped overseas, we will ship USPS Air Mail (4-7 day service). Our website cannot calculate international shipping costs. You may place your order, as you would normally place an order, completing all information on the order forms, and we will email you the actual shipping charges before we ship your order. International orders will ship within 48 hours, when credit card validation has been received and after shipping charges have been approved by you.

Post Office Boxes and Armed Services Boxes

Only orders shipped via U.S. Post Office Priority Mail can be shipped to P.O. Boxes or Military Post Offices. All UPS shipments must go to a street address.

Coffee Shipping Rates

Actual Shipping Charges

Item Priority Mail (2-3 Day Service US ONLY) UPS Two Day Air (Continental US Only) UPS Next Day Air (Continental US Only)
Coffee To  2 lbs $ 5.95
To  5 lbs $12.95
To 10 lbs $ 9.95
To 20 lbs $13.95
To  5 lbs $12.95
To 10 lbs $18.95
To  5 lbs $23.95
To 10 lbs $28.95

Guarantee

Our coffees, gifts and all products we sell are guaranteed to give 100% satisfaction in every way. If for any reason you are not completely satisfied with any product you buy from the HavaJava., return it, shipping pre-paid, within 10 days, for an exchange or refund of the purchase price. We cannot refund shipping costs.

No Spam Guarantee

While we know you will enjoy the coffee you buy from us and will want to know of special offers, new coffees we have available, you must sign up to receive our announcement. You will not receive any unsolicited email from us. As a Verisign Site you know you have the additional risk- free assurance that your shopping experience will be safe and secure.
HavaJava will do our part to make shopping experience simple, risk free, and guaranteed. If something goes wrong, we will fix it. We ask only the necessary information to complete your order and the service you requested...nothing more.

Ultimate Customization /Business Client Orders

Maybe you would like to send a gift assortment or basket of our fine coffees, whether you need a gift for a friend, family member or business client we can put together a custom selection attractively packaged to meet your needs.

HavaJava can create that special gift for you.

Call HavaJava at 1-800-555-1212 or 1-713-555-1212 for International customers (Mon to Sat 8-7 AM to 6PM Central Time) and speak directly with one of our gift designers who can help you create that unique gift for that special person.
All of our gifts are hand assembled and hand decorated to meet your every need. If you need one very special gift or 100's, call us and we will be at your service.
Or eMail us with your needs to orders@HavaJava.com. Let us know the occasion, your budget range, and the quantities of gifts you need. One of our gift designers will either e-mail a return quotation to you, or if you give us your name and phone number we will be happy to call you at your convenience.

Substitution Policy

We will never substitutes or change your coffee bean order. If we cannot ship your coffee beans within 4 business days HavaJava will immediately notify and give you the option to change or cancel your order.

Contact Us

Please feel free in contacting us by telephone at
Tollfree 1-800-555-1212
International 1-713-555-1212
FAX 1-713-555-1212
or by writing to us at
HavaJava, 11123 Main St., Houston, Texas, 77095, USA.

We Guarantee Your Satisfaction.